Refund Policy
This policy explains refunds for MixStaff subscriptions. Payments are processed by Paddle, which acts as merchant of record for orders.
1. Cooling-off and first purchase
If you are entitled by law to a withdrawal or cooling-off period, you can cancel within that period and receive a refund. For a first paid subscription you may also request a refund within 14 days of the initial purchase.
2. Renewals
Subscriptions renew automatically at the end of each billing period. You can cancel before renewal to avoid the next charge. If you were charged for a renewal that you did not intend, contact us within 7 days of the charge and we will review the request in good faith.
3. After the refund window
Fees for periods already started are generally not refundable. Cancelling ends renewal and access continues until the end of the paid period. We may make exceptions, for example for prolonged outages or billing errors.
4. How to request a refund
Write to support@mixcommerce.co from the account email address with the order reference. Refunds are returned to the original payment method, and the time to appear depends on your bank or card issuer. Where Paddle issues the refund, its processing times apply.
5. Taxes and currency
Refunds include the taxes charged on the refunded amount. Exchange rate differences are not refunded.
6. Your statutory rights
Nothing in this policy limits rights that you have under consumer protection law.